s412 web portal

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cnyn2018
Posts: 9
Joined: 24 May 2018, 11:37

s412 web portal

Post by cnyn2018 » 01 Sep 2018, 09:18

I watch TV shows through web portal.After an hour,I operate the remote, but the box doesn't react, and it takes about 30 seconds for the box to react.After restarting the box, it works normally.What do I need to do to solve this problem?

TMC
Администратор
Posts: 925
Joined: 16 Jan 2014, 13:34

Re: s412 web portal

Post by TMC » 01 Sep 2018, 19:08

Could you, please, send me MAC of your box and fw version number?

cnyn2018
Posts: 9
Joined: 24 May 2018, 11:37

Re: s412 web portal

Post by cnyn2018 » 13 Sep 2018, 10:12

My box MAC: 10:27:BE:05:77:1F fw version : 4.0.20 linux-qt
I will restore the set-top box to factory mode and it works fine!(Press subsequently S.INFO, 4, 9, S.INFO, then ОК - factory reset )

But after working for a few days, there is now a new problem.

After the set-top box worked for 30 minutes (watch TV via WEB PORTAL), the set-top box showed a black screen and time. After I switched the TV program using the remote control, it worked fine. How do I solve this problem?

dsh
Posts: 20
Joined: 08 Jan 2016, 12:38

Re: s412 web portal

Post by dsh » 17 Sep 2018, 14:32

How did you enable play button?

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