Error:13 tvip 605

[adiquegd]

Hello
please help
I have a problem with my tvip 605, I am doing a factory reset, after restarting I go to configuration
at the first board I choose the language
on the second board I choose the internet connection and there is a mistake here because tvip does not see the wifi card only a lan connection or
configure later, and it makes no difference whether I choose a lan connection or not (it will end with an error), then I choose the time zone and that's practically the end
the only thing left is to start using tvip and when I go on, an error pops up
Error: 13
mac: 00: 00: 73: XX: XX: XX
175-565-760-XXX-XXX-XXX-XX
I can enter after the second line with a sequence of numbers
xxx-xxx-xxx-xxx-xxx-xxx-xx but I don't know what and how to confirm it
have any of the tvip 605 users encountered such a problem and is it repairable?
now what I don't do, the same error occurs
can add photos

[bibonorway]

Have you try the very tiny whole under the box, near powercord? Will resett everything to factory settings.
Take out the powercord and discover that tiny whole. Find something very small that will fit the whole, press and hold while you connect powercord.
Then you will se a root menu.
This can help but i know some boxes have issue with the wireless/blutooth board and need to change on warranty(if you have)